Author: Jeric Arinzol

ISUZU trucks carrying your load and your trust with its high durability, comfort, interior, economy, safety and unbeatable performance.

Program Background

Since April 2019, IIF became responsible for all Isuzu Commercial Vehicle (CV) business in Africa except for Egypt and South Africa.

Consequently therefore, to have the dealers in Africa focus more on Isuzu CV business and grow the CV sales volume, the Isuzu Sales Challenge Incentive program was established.

The objective of the program is to;

1. Develop a Win-Win culture between Dealers and IIF as they work towards a common goal
2. Keep Dealers CV sales representatives engaged and motivated towards Isuzu CV business
3. Create a spirit of healthy internal competition between dealer CV sales team

The Reward

This program seeks to reward the best CV salesperson from each dealership, in terms of units sold in a calendar year. The reward is a 5-day trip to Dubai within Q1 of the succeeding year.

Criteria for Selection:

The dealer must meet the Business Plan sales target and then select the best CV salesperson.

 

The Champions

We were honored to host our very first 12 champions of the program from January 20, 2020 to January 24, 2020. Bravo! to the following for their exemplary CV sales performance during 2019.

No.	Name	Dealership	Country
1	Arnaud Namboy	Sodim T.P	Gabon
2	Kevin Jeewood	Axess Ltd	Mauritius
3	Ms. Lashuana Asare-Kokou	Diwa International	Togo
4	Birtukan Ayele	KAKI PLC	Ethiopia
5	Daiyabu Tanko	Koncept Auto Centre Ltd	Nigeria
6	Mokhtar Toure	Caetano Formula-Senegal	Senegal
7	Margaret Murerwa	MAC East Africa	Uganda
8	Kipkosgei Shollei	Isuzu East Africa	Kenya
9	Bernard Voumbi	Sodim T.P	Gabon
10	Ismail Bouih	Societe de Distribution Automobile Morocaine	Morocco
11	Joel Andriatsimba	Continental Auto S.A	Madagascar
12	Jude Mein	Executive Motors	Seychelles

 

The program continues and we expect to host more qualifiers for 2020 in January 2021.

Best Selling!!!

 

Award winners being welcomed to ISUZU Motors International FZE (IIF)

 

Brief interactive and explanatory session with management of ISUZU Motors International FZE (IIF)

Award winners had the opportunity to study about the company’s overall goals and strategic direction for FY20 and beyond.

 

Tour of ISUZU Motors International FZE’s ultra-modern facility, located in JAFZA, Dubai

 

 

“ISUZU Sales Challenge 2020 was truly an eye opener. Visiting Dubai, one of the most beautiful cities in the world was pure inspiration with great learnings and appreciation.
The trip presented the team an opportunity to visit IIF and many other memorable places under the program. At IIF we learnt a lot especially the critical role the Company is doing to support the African Dealers and businesses to grow and expand the Isuzu CV business in the region to achieve various business objectives.

The trip was organized by the IIF team flawlessly, and it gave an opportunity for different Isuzu Markets in Africa to engage, network, share experiences, opportunities and challenges in the path of growing the Isuzu brand and drive for results. The diversity of the different markets, French and English speaking ,gave us an opportunity to learn and embolden the team work and spirit towards a common goal to make Isuzu the best in Africa for which we say in East Africa -Isuzu Tosha!( Isuzu it is)

This being a pilot incentive program, we took back to our markets, the great experiences and moments to create inspiration and challenge our other team members to work towards the program objectives, by creating healthy internal competition and motivation to drive our business through excellence and great execution.

We thank the IIF team for this initiative and we hope the same shall continue to enable and transform other team members towards making Isuzu the trusted logistics partner through solutions and value to the customer.
Isuzu sales challenge experience will remain a treasure and motivation to do more by going the extra mile to ensure Isuzu becomes nothing but the best brand in Africa. We thank you for the great opportunity.”

Kipkosgei Shollei
General Manager, Government and Fleet Sales
ISUZU East Africa Ltd

In this uncertain time, as the world faces a new situation. This pandemic that makes everyone scared, worried and have fears.  Not only fears this pandemic but also on how to survive their day to day needs without going out of their homes.  We stand ready and finding our ways to help. We provide support through delivery, all you need is to stay home. We deliver your needs and wants.  We deliver to keep you well. Stop the spread of the virus.
Stay home. Stay Safe.

Successfully conducted the ISUZU Service Adviser Level-2 Training in Arabic

ISUZU  commitment for creating professional service advisers in the Middle East countries for the outstanding customer care and  customer service

Our Service Advisers are expert in advising  profitable Truck maintenance solutions for our valued ISUZU customers

Congratulations! To all the winners of ISUZU Middle East and Africa Regional Conference 2020.

Once again, we conducted Regional Conference to be “Closer to Customer”.

Where we discussed our improvements to deliver services to satisfy customer needs, keep expanding our connections, training we conducted and many more.

All of this to achieve the ultimate goal Road to After sales Excellence!

ISUZU MOTORS INTERNATIONAL FZE

 IIF Successfully conducted

• Service Adviser Level 1 Training for East Africa

 

Training Date – 26th & 28th Nov 2019       

Training Venue -– National Motors Training facility, Addis Ababa, Ethiopia

Trainees Enhanced skill of  Customer care  & Customer service Technical knowledge For Customer retention Business success

Countries attended the Training – Ethiopia & Sudan 

 

Attend Dealers –

• Kaki Motors – Ethiopia
• National motors Corporation – Ethiopia
• Danfodio – Sudan  

 

No. of participants – 9 Trainees

ISUZU ESTABLISHES IDC IN DUBAI TO REACH OUT IMMEDIATE DELIVERY
AS CUSTOMER SATISFACTION ENHANCEMENT

 

– “This new scheme can create a lot of benefits to customers by cutting a delivery lead time and adding more values. With those additional values, not only Africa, but we can also export to the Middle East and any other country in the world. We have a bright future.”
said, Mr. Kenji Matsuoka, Deputy President, ISUZU MOTORS INTERNATIONAL FZE –

ISUZU MOTORS INTERNATIONAL FZE (“IIF”) announced a start of vehicle export to African countries from INTERNATIONAL DISTRIBUTION CENTER (“IDC”), established at Jebel Ali Free Zone, Dubai, United Arab Emirates, to be ready for an immediate delivery, during its first export ceremony on January 26th 2020.

This scheme of exporting vehicles from IDC is aimed to respond promptly to customers’ business needs from each African country by shortening the vehicle delivery lead-time from the current five (5) months to two (2) months. Furthermore, as the regional distributor, IIF can offer the vehicles with additional values such as a rear body installation, a chassis modification, a telematics installation, trade finance, etc. to customers in the world.

IIF has implemented its enhancement program of aftersales service through the authorized dealership network in 25 countries in Africa. With this new scheme to shorten the delivery lead time of the vehicles, it enables us to further enhance our services to enrich customers satisfaction.

The first voyage will be for Liberia, and our flagship model NPR71H will be loaded. IIF plans to expand the export capacity through IDC and optimize supply-chain-logistics from various perspectives.